Shipping Info
Shipping Policy
Please allow 3-7 business days to process and ship your order. Once an order is processed and shipped, it can take 1-8 business days to be delivered, depending on your relation to the Los Angeles area and the shipping method selected at checkout. During busy periods and holidays, processing times may be delayed to 10-14 business days.
You can find your tracking number by checking your emails for order notifications from the website or by logging into your account and viewing your order for the latest tracking information.
If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time. If you find your order has not been delivered in this time window, please email us at info@kappa-usa.com with your order number so we can further assist you.
**Please note: Business days are Monday-Friday and do not include weekends. Example: 3 business days from Thursday is the following Tuesday.
Economy Ground Shipping
3-8 business days once shipped - $8.50
Standard Ground Shipping
1-5 business days once shipped - $12.50
Free economy shipping is offered on orders $125+.
International Shipping:
From this website, we can only ship and sell to USA-based customers. Please visit https://www.kappastore.eu for international orders or www.kappa-canada.com for Canadian orders.
Can I change the shipping address on my order?
We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order.
For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS, FedEx, USPS) to request your package be held at a pickup location.
Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Kappa USA holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.
If you wish to cancel, reach out to our team immediately at info@kappa-usa.com with your order number and reason for cancellation. We cannot guarantee your request can be accommodated.
My package says it has been delivered but is missing. What should I do?
Please note, if you have selected the option to purchase Route package insurance at checkout, please utilize the Route service, as they can promptly assist you.
At this time, we ask you to contact UPS, FedEx, or USPS with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered, but you did NOT receive it, please file a claim with the shipping carrier. For customers whose packages are lost in transit, please contact info@kappa-usa.com with your order number. Our team may be able to replace your package or provide you with store credit.
What happens if my package is missing/stolen?
Please note, if you have selected the option to purchase Route package insurance at checkout, please utilize the Route service, as they can promptly assist you.
Kappa USA is not responsible for missing and stolen packages. If your tracking information shows that your order was delivered but did NOT receive it, please file a claim with the shipping carrier.
NOTE: Business days are Monday-Friday; this does not include weekends. Example: 3 business days from Thursday is the following Tuesday.