Shipping Info

-Where is my order? 

Please allow up to 3 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Los Angeles area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

At this time we do not offer expedited shipping. If you need your order by a certain date, we ask that you place your order 10 business days before that time.

If you find your order has not been delivered in this time window, please email us at info@kappa-usa.com with your order number so we could further assist you.

-Do you ship to Canada or any other international countries?

From this website, we can only ship and sell to USA based customers. Please visit https://www.kappastore.eu for international orders or www.kappa-canada.com for Canadian orders.

-My package says it has been delivered but I do not have it. What should I do? 

At this time, we ask you to contact FedEx or USPS with your tracking number for more information. We are not responsible for lost/stolen packages.

 

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.