Shipping Info

Shipping policy

Please allow up 5-7 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Los Angeles area.

Free ground shipping is offered on orders $100+. For orders under $100, there is a flat rate shipping fee of $5.

 

Expedited Shipping: 2-3 business days - $16.95.

Please allow 1-2 business days handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time.

If you find your order has not been delivered in this time window, please email us at info@kappa-usa.com with your order number so we could further assist you.

International Shipping:

From this website, we can only ship and sell to USA based customers. Please visit https://www.kappastore.eu for international orders or www.kappa-canada.com for Canadian orders.

 

What to do if your package is marked delivered but missing:

At this time, we ask you to contact FedEx, UPS or USPS with your tracking number for more information. We are not responsible for lost/stolen packages.

 

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.