Shipping Info

Shipping policy

Please allow up 5-7 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Los Angeles area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time.If you find your order has not been delivered in this time window, please email us at info@kappa-usa.com with your order number so we could further assist you.

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.

Standard Shipping

Free ground shipping is offered on orders $125+. For orders under $125, there is a flat rate shipping fee of $7.50. 

Expedited Shipping

2-3 business days - $19.95.

Please allow 1-2 business days handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.

International Shipping:

From this website, we can only ship and sell to USA based customers. Please visit https://www.kappastore.eu for international orders or www.kappa-canada.com for Canadian orders.

Can I change the shipping address on my order?

We kindly ask that customers make sure the shipping address is correct prior to confirming the order. If your order has not yet shipped, we may be able to adjust the shipping address. Please reach out to info@kappa-usa.com with your order number and correct address immediately. We will try our best to accommodate your request if your order has not yet shipped, but we cannot guarantee it.If your order has already shipped, we cannot change the address. We kindly ask that you reach out to UPS directly with your tracking number and request a hold for pick up.

My package says it has been delivered but is missing. What should I do?

Please note, if you have selected the option to purchase Route package insurance at checkout, please utilize the Route service as they will be able to promptly assist you.

At this time, we ask you to contact UPS with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.For customers whose packages are lost in transit, please reach out to info@kappa-usa.com with your order number. Our team may be able to replace your package or provide you with store credit.

What happens if my package is missing/stolen?

Please note, if you have selected the option to purchase Route package insurance at checkout, please utilize the Route service as they will be able to promptly assist you. Thank you.

We cannot be responsible for missing and stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.

 

NOTE: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.

NOTE: As of 9/27/23 we will be increasing the return fee to $10 due to inflation and increased costs of shipping couriers. Initial shipping charges and $10.00 return shipping fees are NON-REFUNDABLE.