If you have selected the option to purchase Loop's Free Returns & Package Protection product at checkout, please visit the Seel Resolution Center (https://resolve.seel.com/), as they will be able to assist you promptly.

At this time, we ask you to contact the carrier with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. For customers whose packages are lost in transit, please contact info@kappa-usa.com with your order number.

If your tracking indicates that your order is being sent back to us, please contact us at info@kappa-usa.com to expedite your refund process. Otherwise, your refund will be processed in 10-14 business days from the date it is delivered back to our warehouse.

Once your return is delivered, it typically takes 7-14 business days for our warehouse to receive and inspect your return. After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.

If your item is damaged or defective, please send an email to info@kappa-usa.com with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.

We recommend verifying your billing and shipping information as it seems our website is having trouble recognizing the information. Another option would be to choose PayPal as the method of payment. Please replace your order with this in mind. For more information regarding this, please reach out to your bank.

1. Eligibility:
Sale discounts and markdowns are applicable only to orders containing eligible items during the specified sales period. Eligible items and their corresponding discounts will be clearly indicated on the website. Email, SMS and Mobile App exclusive sales details will be clearly indicated on respective platforms.

2. Sales Period:
The sales period is defined by the dates specified on our website.
Discounts and markdowns are only applicable to orders placed during this defined sales period.

3. Exclusions:
Items not explicitly marked as eligible for the sale are not eligible for discounts or markdowns. The sale does not apply to purchases made before or after the sales period.

4. Pricing:
When products are marked down, discounted prices will be automatically applied to eligible items in your cart during the sales period. When provided with a discount code, discounted prices will be applied to eligible items in your cart when entered during checkout. Discount codes are only valid during the sales period. The original prices and discounts will be clearly displayed for your reference.

5. Limited Stock:
Availability of eligible items during the sales period is subject to stock availability.
We reserve the right to limit the quantities of eligible items per order.

6. Order Processing:
Orders placed before or after the sales period will be processed at their regular prices.
No price adjustments will be made for items ordered outside the specified sales period.

7. Returns and Exchanges:
Our standard return and exchange policy applies to all eligible items. Items marked clearance or Final Sale are not eligible for returns or exchanges. Items purchased during the sales period can be returned or exchanged according to our regular policies.

8. Cancellation:
Once an order is placed, it cannot be canceled or modified to take advantage of the sale if it falls outside the sales period.

9. Right to Modify:
We reserve the right to modify, extend, or terminate the sales period at our discretion.
Any changes to the sales terms will be updated on our website.
By placing an order during the sales period, you agree to these terms and conditions. We encourage you to review them carefully before making your purchase.For any questions or concerns, please contact our customer support team at info@kappa-usa.com.