FAQ

 

-What size should I order?

 Kappa is a European brand and therefore runs slim. We often suggest going up one size from what you typically order online. Please refer to our size chart for more information.

 

-I can't find the matching item to a style I want to make a complete outfit - can you help?

Styles with the same color name should go together. If you are not seeing a style with the same color name to complete your outfit, then we are likely out of stock. Our stock is seasonal and most of it does not carry over.

 

-You're out of stock of an item I want, will you get it back in?

Most likely not. Our classic color combinations of the track suits, like black and white, will almost always come back in stock; however, to keep with trends and changing tides, we like to update our stock seasonally.

 

-Something doesn’t fit, can I exchange it?

 We currently do not offer exchanges. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.

 

-How do I return items?

 All returns must have a valid RA# (Return Authorization) within 30 days of receipt. All tags must be attached; the packaging must be intact, and the product must be unused. 


To obtain a RA#, email Info@kappa-usa.com and provide the following:

1. Order number
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
4. What product(s) you are returning

Once you obtain your RA# and address of where to send your return, indicate the RA# clearly on the box. You are responsible for return shipping, we recommend choosing a method with tracking as an insurance. Please send us your tracking number, so that we may follow the return.

Please view our Returns & Exchanges policy for more information.

 

 -Where’s my refund?

Once your return is delivered, it typically takes 3-5 business days for our warehouse to receive and inspect your return. Once it has been inspected, we will issue a full refund back to the card used in the original transaction and send an email when done. Please allow for another 3-5 business days for the refund to show up on your card

 

-Where is my order? 

Please allow 2-3 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you find your order has not been delivered in this time window, please email us at info@kappa-usa.com with your order number so we could further assist you.

 

-I made a purchase before/after you had a sale. Can you honor the coupon code with my order?

Our sales and coupon codes are non-retroactive and non-transferrable. If you make a purchase outside of the time our sales/coupons are active, we cannot honor it on your order. You may, however, cancel your order if it has not yet been shipped and re-place your order if it is still within the window of the sale/coupon.

 

-Do you ship to Canada or any other international countries?

From this website, we can only ship and sell to USA based customers. Please visit https://www.kappastore.eu for international orders or www.kappa-canada.com for Canadian orders.

 

-I found something at a third-party retailer and they didn’t have my size - can I purchase with you?

 At this time, we can only ship items that are currently on our website.

 

-My order was refunded without my knowledge, why? 

 Your order may have been cancelled due to an unexpected stock shortage. We apologize for this inconvenience.

 

-My order was canceled due to fraudulent activity but shouldn’t have been. What can I do?

We recommend verifying your billing and shipping information as it seems our website is having trouble recognizing the information. Another option would be to choose PayPal as the method of payment. Please replace your order with this in mind.

 

-I canceled my order but have changed my mind. Can you still ship it?

Once an order has been canceled, we cannot reverse the process. Please place another order with your wanted items.

  

-I made a mistake with my order, can I change it?

Once an order is placed and processed, we are not able to make changes to it. If it has not yet been shipped, we may be able to cancel your order so that you may place a new order with the correct items. Please email us at info@kappa-usa.com for more help.

 

-My package says it has been delivered but I do not have it. What should I do? 

At this time, we ask you to contact FedEx or USPS with your tracking number for more information. We are not responsible for lost/stolen packages.

 

-Is there a phone number I can call?

For the fastest form of communication, send an EMAIL to info@kappa-usa.com

Text or Leave a Voicemail with your email:

Phone # (213) 437-9214

*PLEASE NOTE: We cannot call you back. Leave a voicemail with your email address or send the number a text for quick response.

NY Office Address:

The Foundation

260 W 39th St

9th Flr

NYC 10018