Returns & Exchanges Policy

Begin Your Return

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is not on the packing slip you receive in your package. If you do not have your Order Number, please email info@kappa-usa.com.

Start the Returns/Exchange process through our returns portal: https://kappa-usa.loopreturns.com/#/ 

NOTE: We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier. 

Eligibility & Requirements

  • We are unable to accept returns or exchanges for Final Sale orders or orders placed before 2/13/2025.
  • Returns and exchanges can be initiated up to 30 days from the date your order was delivered for new, unused items in their original packaging.
  • All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.
  • Exchanges must be of equal or lesser value than the item returned.

Ineligible Items

  • Gift cards. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.
  • Shipping Fees. Original shipping costs and any applicable return shipping fees are ineligible for refunds.
  • Loop Free Returns & Shipping Protection
  • Final Sale or Clearance Items. Items that are labeled as Final Sale or Clearance are ineglible for returns or exchanges.

Damaged or Defective

If your item is damaged or defective, please send an email to info@kappa-usa.com with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.

Returns & Exchanges Fees

  • Orders with Loop Free Returns & Shipping Protection - When you add this to your order, you will pay no additional costs for return or exchange shipping.
  • All other orders - $12 Returns Shipping Fee for returns

Loop Free Returns & Shipping Protection

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase with Loop Free Returns & Shipping Protection. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies.