Size chart is listed in inches. Bust measurements should be taken at the widest part of the chest. Waist measurements should be taken at the natural waist, the smallest part of the torso. Hip measurements should be taken at the widest part of the hips.

ELIGIBLITY & REQUIREMENTS

Returns are valid within 30 days of the delivery date.
Exchanges are valid within 30 days of the delivery date.

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

Exchanges must be of equal or lesser value than the item returned.  Should the item chosen for exchange be priced less than the item being returned, a store credit will be issued for the difference. At this time, we are unable to process exchanges for items that are priced higher than the item being returned.

Due to the nature of this product, face masks are non-returnable. If there is an issue with your mask, please reach out to customer service so we could further assist you.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is NOT on the paper invoice you receive in your package. If you do NOT have your Order Number, please email info@kappa-usa.com.

Start the Returns/Exchange process here: https://kappa-usa.loopreturns.com/#/

NOTE: Initial shipping charges and $8.00 return shipping fees are NON-REFUNDABLE.

NOTE: We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.